Cancellation Policy

Customer Cancellation

Customers may request cancellation of a confirmed service booking subject to the following cancellation window:

• 24 hours or more before the scheduled service: Customers may cancel the booking and may be eligible for a full refund, subject to the applicable service terms.
• Less than 24 hours before the scheduled service: The booking may be cancelled, but an applicable cancellation charge may be deducted from the refundable amount.
• After the scheduled service time: Cancellation requests may not be eligible for a refund if the customer is unavailable or the service provider has already arrived or started the service.

How to Cancel a Booking

Customers should contact OurHub Services support as soon as possible to request cancellation. The cancellation request will be reviewed based on the booking date, scheduled service time, service status, and applicable cancellation conditions.

Provider Cancellation

If a service provider is unable to fulfil a confirmed booking due to unforeseen circumstances, OurHub Services will make reasonable efforts to arrange another verified provider or reschedule the service.

If a suitable replacement or rescheduled service is not available, the customer may be eligible for a full refund in accordance with our Refund Policy.

Cancellation Charges

Cancellation charges may apply when a customer cancels a booking less than 24 hours before the scheduled service time. The applicable charge may vary depending on the type of service, booking conditions, and service requirements.

Any applicable cancellation charge will be communicated to the customer during the cancellation process.

Customer No-Show

If the customer is unavailable at the confirmed service location or fails to attend an agreed appointment without prior notice, the booking may be treated as a no-show. In such cases, the customer may not be eligible for a refund.

Exceptions

Certain circumstances may be considered for cancellation or refund on a case-by-case basis, including:

• Natural disasters or emergency situations.
• Technical issues affecting booking confirmation or payment.
• Situations where the service cannot be provided by the assigned provider.
• Other circumstances that prevent the service from being reasonably delivered.

Refund After Cancellation

Where a cancellation qualifies for a refund, the eligible amount will be processed in accordance with the Refund Policy of OurHub Services.

Approved refunds will generally be initiated to the original payment method within 5–10 business days, subject to processing times of the payment gateway and the customer's bank or financial institution.

Need Assistance?

If you need to cancel a booking or have questions regarding this Cancellation Policy, please contact our customer support team with your booking details.