Cancellation Policy
Booking Policy
Plans change.
We understand.
Our Cancellation Policy explains when you can cancel a booking, when cancellation charges may apply, and how eligible refunds are handled.
24H Window
Refund Rules
Transparent
Our Policy
Cancellation made clear
At OurHub Services, we understand that plans may change. This Cancellation Policy explains the rules and conditions for cancelling service bookings made through our platform.
Cancellation Window
When can you cancel?
Your cancellation timing can affect refund eligibility.
24 hours or more before service
Customers may cancel the booking and may be eligible for a full refund, subject to the applicable service terms.
Less than 24 hours before service
The booking may be cancelled, but an applicable cancellation charge may be deducted from the refundable amount.
After the scheduled service time
Cancellation requests may not be eligible for a refund if the customer is unavailable or the provider has already arrived or started the service.
Remember
24 hours matters
Earlier cancellation generally gives better refund eligibility.
Simple Process
How to cancel a booking
Contact Support
Contact OurHub Services support as soon as possible with your booking details.
Booking Review
We review the booking date, scheduled time, service status and applicable conditions.
Cancellation Confirmed
Once reviewed, the cancellation status and applicable refund or charge will be communicated.
Provider Cancellation
If your provider cancels
If a service provider is unable to fulfil a confirmed booking due to unforeseen circumstances, OurHub Services will make reasonable efforts to arrange another verified provider or reschedule the service.
If a suitable replacement or rescheduled service is not available, the customer may be eligible for a full refund in accordance with our Refund Policy.
Charges
Cancellation Charges
Cancellation charges may apply when a customer cancels a booking less than 24 hours before the scheduled service time. The applicable charge may vary depending on the type of service, booking conditions, and service requirements.
Any applicable cancellation charge will be communicated to the customer during the cancellation process.
Customer No-Show
Please be available
If the customer is unavailable at the confirmed service location or fails to attend an agreed appointment without prior notice, the booking may be treated as a no-show.
In such cases, the customer may not be eligible for a refund.
Special Circumstances
Exceptions
Certain situations may be reviewed on a case-by-case basis.
Natural disasters or emergency situations.
Technical issues affecting booking confirmation or payment.
Situations where the service cannot be provided by the assigned provider.
Other circumstances that prevent the service from being reasonably delivered.
Refund After Cancellation
What happens after cancellation?
Where a cancellation qualifies for a refund, the eligible amount will be processed in accordance with the OurHub Services Refund Policy.
Approved refunds are generally initiated to the original payment method within 5–10 business days, subject to payment gateway and bank processing times.
Important
Customers should review the service details, scheduled date and time, and applicable cancellation conditions before making a payment.
If a particular service has different cancellation terms, those terms will be displayed to the customer before or during the booking process.
Need Assistance?
We're here to help
Need to cancel a booking or have questions about the cancellation process? Contact our support team with your booking details.
Related Policies
Review other OurHub policies before booking.
OurHub Services
ALL SERVICES. ONE HUB.
Cancellation Policy • OurHub Services