Privacy Policy

Information We Collect

• Name, mobile number, and email address provided during account creation, booking, or communication.
• Service booking details, selected services, preferences, appointment information, and other information required to fulfill your booking.
• Address, city, landmark, or other location details when required to provide an offline or location-based service.
• Payment-related information necessary to identify and process transactions, such as payment status, transaction reference, order details, and payment method.
• Device, browser, IP address, and basic technical information that may be collected to maintain website security, improve performance, and troubleshoot technical issues.

Payment Information

Payments for services may be processed through authorized third-party payment gateways or payment service providers. When you make a payment, sensitive payment credentials such as your full card number, card security code, UPI PIN, OTP, or banking credentials are not stored by OurHub Services unless explicitly required and permitted by applicable law.

Payment processing may be handled directly by the selected payment gateway. We may receive limited transaction information such as payment status, transaction ID, order ID, payment method, and refund status for the purpose of confirming and managing your booking.

Payment transactions are subject to the terms and privacy policies of the applicable payment service provider.

How We Use Your Information

• To create and manage your account.
• To process and manage service bookings.
• To coordinate with service professionals when necessary to fulfill your booking.
• To process and verify payments and refunds.
• To send booking confirmations, updates, and service-related communications.
• To provide customer support and resolve service issues.
• To improve our website, services, security, and overall customer experience.
• To detect, prevent, and investigate fraudulent, unauthorized, or unlawful activities.
• To comply with applicable legal, regulatory, and governmental requirements.

Sharing of Information

We do not sell or rent your personal information to third parties. We may share limited information when necessary to provide the requested service or operate our platform.

• With verified or assigned service professionals when required to fulfill your booking.
• With payment gateways or service providers for processing and verifying transactions.
• With technology, hosting, security, or support providers that help us operate and maintain our platform.
• When required by applicable law, court order, government authority, or legal process.

Data Security

We use reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet-based service can guarantee absolute security. We continuously work to improve the security and reliability of our platform.

Data Retention

We retain personal and booking information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain functionality, remember preferences, understand website usage, improve performance, and enhance your browsing experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Your Privacy Choices

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information associated with your account. You may also contact us if you have questions about how your information is being used.

Third-Party Services and Links

Our website may contain links or integrations to third-party services, including payment and communication providers. We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies before providing information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Updated versions will be published on this page with the revised effective date where appropriate.