We may collect information that you provide directly when creating an account, making a booking, contacting us, or using our services.

• Name, mobile number, and email address.
• Service booking details, preferences, and appointment information.
• Address, city, landmark, or location details when required.
• Payment-related information such as transaction status, reference, order details, and payment method.
• Device, browser, IP address, and basic technical information used for security and performance.

Payments may be processed through authorized third-party payment gateways or payment service providers.

Sensitive payment credentials such as your full card number, card security code, UPI PIN, OTP, or banking credentials are not stored by OurHub Services unless explicitly required and permitted by applicable law.

We may receive limited transaction information such as payment status, transaction ID, order ID, payment method, and refund status for managing your booking.

Payment transactions are also subject to the terms and privacy policies of the applicable payment service provider.

• To create and manage your account.
• To process and manage service bookings.
• To coordinate with service professionals when necessary to fulfill your booking.
• To process and verify payments and refunds.
• To send booking confirmations, updates, and service-related communications.
• To provide customer support and resolve service issues.
• To improve our website, services, security, and customer experience.
• To detect, prevent, and investigate fraudulent or unauthorized activities.
• To comply with applicable legal, regulatory, and governmental requirements.

We do not sell or rent your personal information to third parties. Information may be shared only when reasonably necessary to provide the requested service or operate our platform.

• With verified or assigned service professionals when required to fulfill your booking.
• With payment gateways or service providers for processing and verifying transactions.
• With technology, hosting, security, or support providers that help operate our platform.
• When required by applicable law, court order, government authority, or legal process.

We use reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet-based service can guarantee absolute security. We continuously work to improve the security and reliability of our platform.

We retain personal and booking information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

Our website may use cookies and similar technologies to maintain functionality, remember preferences, understand website usage, improve performance, and enhance your browsing experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information associated with your account. You may also contact us if you have questions about how your information is being used.

Our website may contain links or integrations to third-party services, including payment and communication providers. We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies before providing information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Updated versions will be published on this page with the revised effective date where appropriate.