Refund & Cancellation Policy
Refunds made simple.
Our refund and cancellation policy explains when you can cancel a booking, how refund eligibility is determined, and how approved refunds are processed.
24H Rule
Secure Refunds
Transparent
Our Policy
Customer-first cancellation
At OurHub Services, customer satisfaction and transparent service policies are our priorities. This policy explains the conditions under which customers may cancel a booking and receive a refund.
Cancellation
When can you cancel?
24+ Hours Before Service
FULL REFUNDEligible customers may receive a full refund of the amount paid.
Less Than 24 Hours
CONDITIONALA cancellation charge may apply depending on the service and booking conditions.
After Scheduled Time
MAY NOT REFUNDRefunds may not be available when the customer is unavailable without prior notice.
Provider Cancellation
If your provider cancels
If a service provider cancels a confirmed booking and the service cannot be rescheduled or a suitable replacement is unavailable, the customer will be eligible for a full refund of the amount paid for that booking.
Where possible, OurHub Services may offer an alternative service provider or a rescheduled appointment instead of a refund, subject to the customer's agreement.
Service Unavailable
If a booked service cannot be delivered due to circumstances attributable to OurHub Services or the assigned service provider, the customer may be offered a rescheduled service, replacement provider, or a full refund where the service cannot be fulfilled.
Incorrect or Duplicate Payment
If a customer is charged incorrectly or a duplicate payment is successfully processed due to a technical or payment processing issue, the excess or incorrect amount will be reviewed and, where verified, refunded to the original payment method.
Important
Non-Refundable Situations
Incorrect or incomplete booking details prevent successful service delivery.
Customer is unavailable at the confirmed service time or location without prior notice.
Cancellation is made less than 24 hours before the scheduled service and applicable conditions do not allow a full refund.
The service has already been successfully completed.
The applicable service-specific terms exclude a refund.
Refund Eligibility
Every request is reviewed
Refund eligibility is determined based on booking details, cancellation time, service status, reason for cancellation, and applicable service terms.
If a service has specific cancellation or refund conditions, those conditions will be displayed before or during the booking process.
How It Works
Refund Process
Contact Support
Share your booking details and payment information with our support team.
Request Review
Our team reviews the booking, cancellation time and applicable conditions.
Refund Initiated
Once approved, the eligible refund is initiated to the original payment method.
Refund Timeline
5–10 Business Days
Approved refunds are generally initiated within 5–10 business days. The actual time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
Important
Customers are advised to review the service details, scheduled date and time, service location, and applicable cancellation conditions before making a payment.
Service-specific terms, where applicable, will take precedence over general refund conditions.
Need Help?
We're here to help
If you believe you are eligible for a refund or have questions regarding cancellation, contact our support team with your booking details.
OurHub Services
ALL SERVICES. ONE HUB.