Terms & Conditions

Acceptance of Terms

By accessing or using OurHub Services, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Refund Policy, and Cancellation Policy.

If you do not agree with any part of these terms, please do not use the website or book services through OurHub Services.

About OurHub Services

OurHub Services provides an online service marketplace through which customers can explore and book available services. Depending on availability, services may include religious services, household services, professional services, digital services, events, and other service categories listed on the platform.

OurHub Services facilitates the booking process and coordinates between customers and applicable service providers. Service availability, pricing, timing, and delivery may vary depending on the selected service and provider.

Customer Eligibility

• Customers must provide accurate and complete information when using the platform.
• Customers must have the legal capacity to enter into a service transaction.
• Customers must use the platform only for lawful purposes.
• Customers are responsible for maintaining the accuracy of their contact and booking information.

Service Booking

• Customers can select and request available services through the OurHub Services platform.
• Service bookings are subject to availability and confirmation.
• Customers must provide accurate name, contact, service location, date, time, and other information required for the selected service.
• A booking may not be considered confirmed until the applicable confirmation process has been completed.
• OurHub Services may contact the customer to verify booking details when necessary.

Service Pricing

Service prices displayed on OurHub Services may vary depending on the type of service, location, provider, service requirements, and other applicable factors.

The applicable amount payable by the customer will be communicated during the booking or payment process. Customers should review the applicable service details and charges before making a payment.

Payments

Payments for applicable services may be processed through secure third-party payment gateways supported by OurHub Services.

• Customers agree to pay the applicable amount for the selected service.
• Payment information may be processed by the applicable payment gateway according to its terms and policies.
• OurHub Services does not intentionally store complete card numbers, CVV numbers, or other sensitive payment credentials.
• A payment confirmation does not guarantee service delivery if the service subsequently becomes unavailable or cannot be fulfilled.

Service Delivery

Services will be delivered according to the selected booking details, including the applicable service date, time, location, and service requirements.

Actual service availability and delivery may depend on provider availability, customer-provided information, location, circumstances at the service location, and other factors beyond reasonable control.

If a confirmed service cannot be delivered, OurHub Services may attempt to arrange an alternative provider or reschedule the service. Where applicable, refunds will be handled according to our Refund Policy.

Service Provider Responsibility

• Service providers are expected to provide the booked service according to the agreed booking details.
• Providers are responsible for communicating relevant service requirements and availability.
• Providers should maintain professional and respectful conduct while interacting with customers.
• If a provider is unable to fulfil a confirmed booking, they should inform OurHub Services as soon as reasonably possible.

Customer Responsibility

• Provide accurate personal, contact, booking, and service location information.
• Be available at the agreed service location and time where required.
• Treat service providers respectfully and professionally.
• Inform OurHub Services as early as possible if booking details need to be changed or cancelled.
• Do not use the platform for fraudulent, unlawful, abusive, or misleading activities.

Cancellation

Customers may cancel bookings according to the applicable cancellation conditions. Generally, cancellations made 24 hours or more before the scheduled service may be eligible for a full refund, while cancellations made less than 24 hours before the scheduled service may be subject to applicable cancellation charges.

Provider cancellations and service unavailability will be handled according to the applicable service conditions and our Cancellation and Refund Policies.

Customers should review the cancellation conditions before making a payment.

Refunds

Refunds are handled according to the OurHub Services Refund Policy. Where a refund is approved, it will generally be initiated to the original payment method used for the transaction.

Approved refunds are generally processed within 5–10 business days. However, the actual time for the amount to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

Acceptable Use

Customers and service providers must not use OurHub Services for:

• Fraudulent or deceptive activities.
• Illegal activities or transactions.
• Harassment, abuse, or threats against other users.
• Attempting to interfere with or compromise the security of the platform.
• Providing false information or misusing another person's identity or account.

Website Content

Unless otherwise stated, the content, branding, logos, design, graphics, text, and other materials available on OurHub Services are owned by or used with permission by OurHub Services.

Users may not reproduce, copy, modify, distribute, or commercially exploit website content without prior written permission.

Limitation of Liability

OurHub Services makes reasonable efforts to provide a reliable platform and facilitate service bookings. However, we cannot guarantee uninterrupted availability or that every service will always be available at the requested time.

To the extent permitted by applicable law, OurHub Services will not be responsible for delays, interruptions, service-provider actions, customer actions, technical failures, or circumstances beyond our reasonable control.

Third-Party Services

OurHub Services may use third-party providers such as payment gateways, hosting providers, communication services, or other technology providers to operate the platform.

Third-party services may have their own terms, policies, and processing timelines. Customers should review those policies where applicable.

Dispute Handling

If a customer has a concern regarding a booking, payment, service, cancellation, or refund, the customer should first contact the OurHub Services support team so that the matter can be reviewed and resolved.

We will make reasonable efforts to investigate and resolve genuine disputes based on the available booking, payment, and service information.

Nothing in these Terms & Conditions limits any rights or remedies available to customers under applicable laws.

Privacy

Information collected through the OurHub Services platform is handled according to our Privacy Policy. Customers should review the Privacy Policy to understand how personal and booking information may be collected, used, and protected.

Changes to These Terms

OurHub Services reserves the right to update or modify these Terms & Conditions when necessary. Updated terms will be published on this page and will become effective from the date of publication unless otherwise stated.

Customers are encouraged to review this page periodically for any changes.

Governing Law

These Terms & Conditions will be interpreted and applied in accordance with the applicable laws of India. Any legal proceedings will be subject to the jurisdiction of the appropriate courts, subject to applicable law.